Returns & Exchanges

Refunds
To request a full refund you can either contact your ‘Personal Shopping Assistant’ and ask them to process your request or contact us via the contact page quoting your order number which can be found in your confirmation email.

You will be asked to return your boots in the same unmarked condition that you received them in along with all the original packaging. We will arrange a time for our courier to pick up the goods Free of charge and a full refund will be credited back to your account within 30 days of receipt of the goods.

Exchanges
You can request an exchange if you have ordered the wrong size, colour or style by following the same steps explained in the ‘Refund’ section above. Exchanges are also Free of charge.

Returns
Boots can only returned if they are in an unused state or if there is a manufacturing fault. Please make sure you discuss this with your ‘Personal Shopping Assistant’ before making any returns. We would advise you to try your boots on in a clean and carpeted area to prevent damage to the external surface.

Faulty
In the unlikely event that your boots are faulty, you can either give your ‘Personal Shopping Assistant’ or contact us via the contact page quoting your order number which can be found in your confirmation email.

Items are considered faulty if a manufacturing fault occurs within the first 6 months of purchase. A manufacturing fault may include but is not limited to heel breakage, components falling off or breaking, etc. This does not include general wear and tear.

*All returns are Free of charge. Click here for more inforamtion on 'Free Shipping'.