Help

MarkCharlesBoots.com was founded on an uncompromising commitment to our customers, and in keeping with this ethos we have put in place a few things that we hope will make your experience with us ‘absolutely remarkable’.

Each of our customers are assigned a ‘Personal Shopping Assistant’, who you will be able to contact anytime between the hours of 9am and 9pm, 7 days a week via phone, email or text.

In addition to this:

• We endeavor to respond to all emails within 3 hours as standard and certainly within 24 hours.

• All UK deliveries are Free and should arrive the next day. International deliveries should arrive within 2-5 days.

• Full 90-days no-quibble Money Back Guarantee should you wish to return your purchase.

• Free shipping on returns and exchanges.

• Free leather cleaning kit with each pair of boots purchased.

• Customers can also request complimentary heel tops replacements for life. (Every 6 months)

We are constantly striving to improve our level of service so please feel free to contact us if you have any comments or suggestions.